The health and safety of guests and team members has always had a huge focus at Village and is particularly paramount during all alert levels. Enhanced hygiene standards and processes were implemented early on, prior to lockdown, and have since been developed into a full programme that includes; contactless check in and check out facilities, in-room health kits for guests to utilise, increased frequency of public area cleaning following detailed World Health Organisation’s guidelines and regular sanitisation of high use items such as keyboards, phones, key cards and door handles.
An in depth 80-point Room Clean has been introduced, which is a World Health Organisation inspired room cleaning checklist, following WHO’s research guidelines, to ensure cleaning standards are the highest available.
To complete the experience, Max the Voice Activated Assistant will be introduced in July 2020, to allow for contactless digital concierge services in guest rooms.
Adam Cunningham, Managing Director comments; “Being a locally focused company, we have been pleased to play our part in providing facilities and services for essential workers, long staying guests and those needing accommodation during a difficult time for so many in our community. Through this newly developed Village Safe Place programme, we are wishing to provide reassurance for our valued guests that we are a safe place to return to in level 2 and beyond, and are doing everything possible to deliver this environment.”