The new conference and event platform is revolutionising the way hotel and event organisers work across more than 60 hotel properties in the EVENT portfolio.Got it Covered, which was designed in response to insights garnered in focus groups with clients and event organisers across a range of sectors and industries, offers conference and event planners an integrated, real-time communication tool to manage requests and facilitate seamless and efficient event management.The Got it Covered technology is a custom development that responds to the unique needs of event planners.
At the touch of a button event facilitators are connected with the hotel team, instantly opening the lines of communication so that requests for AV assistance, room temperature changes, catering requirements, changes to scheduling and any other requests can be completed with no disruption to the conference or event. The technology also allows for event organisers and facilitators to send direct, custom messages removing the need to physically find the specific hotel or event contact, enhancing the experience for delegates and making it easier for conference facilitators by putting instant communication in the palm of their hand.
Patrick Scheiber, national conference & events manager Rydges Hotels, said, “There was a real opportunity to streamline how we support event facilitators in our properties. We conducted focus groups and asked our teams and our clients for feedback on what could improve meetings and events and the result is Got it Covered. “The technology is now live across our hotels in Australian and New Zealand and the response has been overwhelmingly positive with clients and hotel teams benefiting from having a bespoke platform that delivers instant requests, an instant response and instant service. Ultimately it means that from the moment you arrive at our hotels to the conclusion of your event our teams have got it covered”.
In addition to the Got it Covered mobile site, EVENT have also launched Got it Covered Conference Kits, which package all the little things that are commonly requested by event organisers in one simple pack.