Hotel News

Sudima Lake Rotorua goes carboNZero

Monday, 10 December 2018 21:48

Sudima Hotels has added Rotorua to its growing list of carboNZero certified properties.

This certification makes Sudima Lake Rotorua the third carboNZero-certified hotel in New Zealand, after its stablemates Sudima Auckland Airport and Sudima Christchurch Airport.

The company is aiming for all new hotels to be built to a standard that enables certification to carboNZero status as soon as possible following opening – it currently has three in development, in Auckland City, Christchurch City and Kaikoura.

carboNZero certification is issued by Enviro-Mark Solutions and is recognised in over 60 countries. carboNZero certification means organisations have measured all sources of greenhouse gas emissions to international standards and been audited by an independent third party, committed to strategies to reduce emissions, and offset their carbon emissions though purchasing carbon credits. 

The certification is part of Sudima Hotels’ larger mission to be a vanguard of sustainability in tourism and hospitality.

At last year’s New Zealand Tourism Awards, Sudima Hotels claimed the Environmental Tourism Award to add to its sustainability accolades, which recognises an environmentally sustainable tourism business that embraces kaitiakitanga (guardianship and protection for the environment).

Dr Ann Smith, the CEO of Enviro-Mark Solutions, says the process of achieving carboNZero certification is rigorous.

Applicants first measure all the activities in their business that create carbon emissions in line with international measurement standards, which are then audited by an independent third party.

Organisations must then set reduction targets and develop projects to reduce emission levels from the most significant emission sources in their business, and offset their carbon emissions through purchasing carbon credits.

As a carboNZero-certified organisation, Sudima Hotels has selected credits from a variety of credible local and overseas projects that contribute to projects such as native forest regeneration, wind farming etc. For Sudima Lake Rotorua, 323 Luoyang LFG Project in China credits have chosen to offset its remaining carbon emissions.

'The carboNZero programme helps companies to identify opportunities to maximise efficiencies in their businesses, to review their supply chain and initiate more environmentally responsible practices,' says Smith.

'Most carboNZero-certified organisations are also able to identify opportunities to reduce their costs, partly through becoming more energy-efficient.

'As the only hotel chain in New Zealand to date to achieve this certification, Sudima Hotels is taking a leadership position and showing their ongoing commitment to reduce their impact on the environment. Sudima Hotels is now in a process of continual improvement, and an annual audit is required to maintain certification.'


SO you think you know luxury

Wednesday, 28 November 2018 21:32

Redefining Auckland’s perception of luxury is a challenge being embraced with open arms by newly opened SO/ Auckland.

Te Pae construction completes first year

Monday, 05 November 2018 20:03

One year on from the first concrete being poured for Te Pae, Christchurch’s new convention and exhibition centre is taking shape. 

‘Since the first wave of concrete trucks arrived on site on 4 November last year, around 15,000 cubic metres of concrete have been poured and 1,450 tonnes of structural steel installed,’ says Ōtākaro Limited Chief Executive, John Bridgman. 

‘The foundations for the exhibition hall are now complete and the walls are starting to go up, giving a sense of what a great space it will be for large-scale trade and consumer shows.

Work to install the roof of the 1,400-seat auditorium will be completed in the new year, which will allow the internal fit-out to begin. 

CPB currently has around 75 people working on site and this will increase to over 400 at the height of construction. 

Confidence that the build will be complete on time is high.

‘Interest in holding conferences and exhibitions at Te Pae has been strong and we encourage anyone looking for a world-class events venue from late 2020 onwards to get in touch,’ says Bridgman. 

‘We are on track to appoint an operator for Te Pae by the end of the year and announcements about bookings will come after that’. 

Te Pae’s flexible design means the venue is ideally situated for taking conferences up to 1400 persons, however equally the space is going to be great for hosting smaller concurrent events too, and with access directly out to the banks of the Ōtākaro Avon River – the venue will integrate seamlessly with both the outdoors and the rejuvenating central city.’

Heritage AKL first vegan accredited NZ

Monday, 05 November 2018 19:48

Heritage Auckland’s Hectors restaurant has been announced the very first New Zealand restaurant to achieve Vegan Certification by a new scheme created by the New Zealand Vegetarian Society.

Naumi acquires two WLG hotels

Monday, 05 November 2018 19:32

Naumi Hotels, the Singapore-based private hotel owner and operator has purchased two new hotels to continue its design-led expansion throughout New Zealand.

Diversification helps drive Ellerslie Event Centre

Wednesday, 31 October 2018 02:54

Ellerslie Event Centre (EEC) has produced another record-breaking end of year financial result, achieving revenue of over $11 million for the first time in its history.

North Shore centre now Eventfinda Stadium

Sunday, 14 October 2018 19:40

North Shore Events Centre has partnered with Eventfinda, with the local ticketing technology firm securing venue naming rights as well as exclusive ticketing rights.

Events return to CHC Town Hall

Monday, 08 October 2018 06:13

Almost eight years since the 2011 February earthquake forced its closure, and three years since restoration work began, Vbase is gearing up for a busy year when the Christchurch Town Hall reopens for business in March 2019.

Grand Windsor wins award

Tuesday, 02 October 2018 20:46
Auckland-central's Hotel Grand Windsor has been recognised by the Hospitality New Zealand Awards last week as the Best Redeveloped Accommodation.

Aotea Centre closes for comprehensive refurbishments

Thursday, 27 September 2018 03:08

Regional Facilities Auckland (RFA) has announced Aotea Centre will be closed to the public from October to March for major interior refurbishment.

SO Auckland partners with WORLD

Thursday, 27 September 2018 02:55

International hotel brand SO/ has announced it will open its first hotel in Auckland with renowned Kiwi fashion innovators WORLD as the signature design partner.

New Jucy Snooze targets corporates

Thursday, 20 September 2018 06:44

A new pod hotel capable of accommodating more than 466 visitors per night is set to open in Auckland’s CBD.

Double win for InterContinental

Wednesday, 05 September 2018 21:15

InterContinental Hotels Group (IHG) Auckland properties, Crowne Plaza Auckland and Holiday Inn Auckland Airport were among the notable winners at the World Travel Awards held in Hong Kong on Monday night.

Naumi's new menu

Wednesday, 05 September 2018 20:56

Naumi Auckland Airport Hotel has launched three new menus at onsite restaurant Paksa.

Marsden Associates expands profile

Wednesday, 05 September 2018 20:49

With increasing demand putting the supply of hotel rooms under pressure, the team at Marsden Associates is focused on opening and operating quality accommodation to service the needs of both business and leisure customers.

The George wins top award

Wednesday, 05 September 2018 20:39

Boutique propertyThe George, the only hotel in Christchurch with a one to one staff to guest ratio, has once again been named New Zealand's Leading Boutique Hotel at the 2018 World Travel Awards, held in Hong Kong on 3 September 2018. 

Mission to save the Kiwi

Tuesday, 21 August 2018 02:33

Scenic Hotel Group's five star eco-luxe Te Waonui Forest Retreat is on a mission to educate guests and raise much needed funds to save the Rowi Kiwi.

James Cook WLG to upgrade

Friday, 17 August 2018 02:52

Wellington’s James Cook Hotel Grand Chancellor has confirmed a $10 million plus refurbishment of the hotel’s Lambton Wing, inclusive of 200 rooms and suites, plus the Executive Club Lounge.

New InterContinental for Auckland

Thursday, 16 August 2018 03:02

InterContinental Hotels Group (IHG) has announced Auckland will welcome a flagship InterContinental hotel in 2022.

Edgewater finalist for second year

Tuesday, 14 August 2018 00:42

For the second year running Edgewater has been announced as a finalist in the National Awards for Excellence organised by the Hospitality Association of New Zealand.

Scenic takes on digital

Wednesday, 01 August 2018 01:15

Scenic Hotel Group has embarked on the first of a three-phase roll out of what is described as a digital transformation which will see a ‘quantum leap' in the way in which the group leverages technology, works with trade partners, and increases its share of online business.

New Mercure for Auckland

Thursday, 26 July 2018 00:19

Mercure Auckland Queen Street, a 96-room hotel spanning eight storeys, is set to open in 2019. It will feature a restaurant, conference room and fitness centre and is being created within an existing commercial building retrofitted as a hotel at 500 Queen Street. 

Castaways Resort AKL acquisition

Monday, 23 July 2018 20:48

Castaways Resort in Auckland has been sold to Marsden Resorts, an Auckland-based accommodation owner and service provider.

Plenty of Varia-tea

Monday, 23 July 2018 20:29

High tea with a nod to the past and a twist of the future is open to the public at Hotel Grand Windsor in downtown Auckland from today.

New build Hotel Indigo for AKL

Monday, 23 July 2018 19:38

New Zealand’s first Hotel Indigo is set to open in Auckland in 2021.

Scenic Hotels is helping hands

Friday, 20 July 2018 01:28

Scenic Hotel Group is continuing its environmental focus with the announcement of a partnership with not-for-profit organisation Soap Aid.


Sudima announces new hotel

Friday, 20 July 2018 01:05

Sudima Hotels has announced it will build a new $65 million hotel in Auckland CBD.

Distinctive dining in Dunedin

Friday, 20 July 2018 00:31

The original vaults of Dunedin's former Chief Post Office (1937-1994), now the Distinction Dunedin Hotel, have been converted into private dining rooms.

Hotel Awards highlight regions

Monday, 09 July 2018 21:40

Operating far from the main centres has been no barrier for several winners in the 2018 New Zealand Hotel Industry Awards, announced last Thursday evening at a gala dinner in Auckland.

High-performing staff members from the previously un-nominated Franz Josef region won three of the 12 awards. The Hotel Industry Awards celebrate and recognise the individuals and hotels delivering outstanding visitor experiences, and set a benchmark of excellence for others to aspire to.

The awards were part of the New Zealand Hotel Industry Conference, co-hosted by Tourism Industry Aotearoa and Horwath HTL Ltd.

A new award, Regional Hotel Employee of the Year, was presented for the first time to recognise the best operational employee working in a hotel not located in Auckland, Wellington, Christchurch or Queenstown.

Sally Attfield, hotel sector manager at TIA, says the new award is 'an opportunity for regional staff to shine'.

It was awarded to Rohan Thakur, front office manager of Te Waonui Forest Retreat in Franz Josef.

'It’s often difficult to work in a remote region, but Rohan is surviving and thriving in that environment. He is knowledgeable about the product, customer- focused, flexible, and calm under pressure. He’s a great leader and is always looking for ways to develop and motivate his team,' says Attfield.

Te Waonui Forest Retreat’s Richard Bungeroth picked up the award for Hotel Industry General Manager of the Year, while Mick Yuan from Scenic Hotel Franz Josef Glacier was named Hotel Industry Food and Beverage Employee of the Year.

'It’s extremely pleasing to see that hotels in remote regions are meeting the challenges of providing excellent customer service and can foot it with main centre properties that benefit from much easier access to staff and resources,' Horwath HTL Ltd director Stephen Hamilton says.

The hotel sector’s most prestigious prize, the Hotel Industry Achievement Award, also went to a hotelier who built her career in the regions. The Hotel Industry Achievement Award was presented for the fifth time this year to recognise and celebrate the outstanding contribution of an individual to the New Zealand hotel and tourism industry.

It was won by Kathy Guy, group general manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō, and a director of scenic flight operator Mountain Air.

'Starting out as a waitress, a job that fitted around her young family, Kathy worked her way up to management level. In addition to overseeing the restoration of the iconic Chateau Tongariro Hotel, she has been active in both the regional and national tourism industry, representing her region on a number of boards and setting up the Ruapehu Marketing Group,' says Attfield.

Hamilton says the New Zealand Hotel Industry Awards attracted a record number of entries this year, giving the judges a difficult task.

'The calibre of the finalists and winners shows our hotel sector is in good heart and is providing people with excellent career opportunities across a range of disciplines.'

The hotel industry is a vital part of New Zealand’s $36 billion tourism industry, supporting employment for thousands of people and injecting millions of dollars into our country. They also give back to their local communities in many ways.

The judging process selected candidates who demonstrated a number of common factors, such as receiving recognition from hotel guests beyond the norm, demonstrating a remarkable commitment to their employer, having undergone training to further their career, and personal attributes such as personality, problem solving, and anticipating guests’ needs.


The winners of the New Zealand Hotel Industry Awards are:

Hotel Industry Achievement Award

  • Kathy Guy, Group General Manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō

Hotel Industry General Manager of the Year, sponsored by AHS Hospitality

  • Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Senior Hotel Executive of the Year, sponsored by NZ Sotheby’s International Realty

  • Les Morgan, Director of Hotels, Sudima Hotels & Resorts

Hotel Industry Outstanding Young Hotel Executive of the Year

  • Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland

Hotel Industry Administration Employee of the Year

  • Eugenia Marquez, Marketing Executive, Cordis Hotel, Auckland

Hotel Industry Concierge of the Year

  • Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington

Hotel Industry Environmental Initiative of the Year, sponsored by SKAL

  • Sudima Auckland Airport

Hotel Industry Food and Beverage Employee of the Year, sponsored by ServiceIQ

  • Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Josef Glacier

Hotel Industry Front Office Services Employee of the Year, sponsored by the New Zealand School of Tourism

  • Neil Hemraj, Front Office Manager, CityLife Hotel Auckland

Hotel Industry Housekeeper Employee of the Year, sponsored by Vendella

  • Annalise Stewart, Executive Housekeeper, InterContinental Hotel Wellington

Hotel Industry Regional Hotel Employee of the Year

  • Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Revenue Manager of the Year, sponsored by ARMA

  • Roma Patel, National Reservations & and Yield Manager, Sudima Hotels & Resorts

Hotel Industry Sales, Marketing & Distribution Employee of the Year, sponsored by Fastrack Group

  • Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts

Queenstown Park Boutique Hotel expansion

Wednesday, 18 April 2018 21:55

Queenstown Park Boutique Hotel is expanding its accommodation by adding three new rooms, which will all feature views of The Remarkables mountain range.

They will be styled in a similar fashion to the existing premier Remarkables rooms, but will feature individual gas fireplaces, an open balcony and views over Queenstown Recreational Ground to The Remarkables.

Trust invests $2.1m into Ascot revamp

Thursday, 05 April 2018 00:09

Invercargill’s Ascot Park Hotel will undergo a $2.1 million renovation following investment by the Invercargill Licensing Trust.

The Trust has approved extensive upgrades to 53 of the hotel’s 116 rooms, with 13 completed to date and another four currently in the construction phase.

Crowne Plaza goes electric

Monday, 12 March 2018 21:51

IHG’s Crowne Plaza has installed Tesla destination chargers at all of its properties throughout Australia.

Tesla owners can now travel throughout NSW, VIC, ACT, WA, QLD and even in New Zealand knowing that multiple Crowne Plaza properties have the chargers. Each hotel has installed two destination chargers, with most locations delivering between 40km and 80km of range per hour.

The Star's new exec lounge

Monday, 12 March 2018 03:48

The Star Sydney has launched the latest addition to its accommodation and business facilities – The Executive Lounge. Located on Level 5 of the newly refurbished Astral Tower, there is a lounge, boardroom and bar.

Shangri La goes ooh la la

Monday, 26 February 2018 20:05

Shangri-La Hotel, The Marina Cairns will transformation 184 guest rooms, as part of a $13 million transformation.

The design and décor of the guest rooms focus on modern simplicity with nautical accents, moving away from the traditional and embracing comfort, practicality and the local environment.

Golden touch at new Novotel

Wednesday, 21 February 2018 01:20

Construction at Novotel Melbourne South Wharf is ploughing on, with the 300+-room hotel set to be a big asset to the adjacent Melbourne Convention and Exhibition Centre. 

The South Wharf hotel will be the fourth Novotel for Melbourne, and the build is one of the biggest infrastructure projects in the city.

Cordis AKL expansion on way

Thursday, 08 February 2018 04:00

Cordis, Auckland has officially completed its multi-million dollar refurbishment, following its rebranding from The Langham Hotel in November last year.

The refurbishment included 411 rooms and suites, a new Lobby Lounge and Club Floor.

SC connects with Pullman

Monday, 18 December 2017 22:00

Pullman Brisbane King George Square Hotel has re-appointed Staging Connections as the sole in-house event services provider, ahead of planned upgrades.

The hotel is the city’s largest conference venue with 12 flexible meeting rooms, including the Presidential Ballroom, Grand Windsor Ballroom, and King George Room, and cater up to 750 guests.

Crowne Plaza CHC a winner

Monday, 16 October 2017 22:30

The design team behind the new Crowne Plaza Christchurch has won silver in the Best Design Awards.

Designworks was a finalist in the hotly-contested Hospitality Spatial Design category in the competition run by The Designers Institute of New Zealand.

More rooms for Novotel Tainui

Monday, 16 October 2017 22:17

A a 40-room extension of Novotel Tainui Hamilton has been welcomed as a positive move for the region by Hamilton & Waikato chief Executive, Jason Dawson.

Sydney: Curious about Curio

Monday, 09 October 2017 20:41

Curio Collection by Hilton has announced the signing of its first hotel in Sydney, West Hotel Sydney.

Located at 65 Sussex Street, the 182-room new build hotel is due for completion by December 2017.

Rydges NZ takes out #1

Tuesday, 03 October 2017 03:33

Rydges Hotels and Resorts New Zealand has been voted number one in New Zealand at the National Travel Industry Awards. 

The hotel chain won ‘Best Hotel Group’ category at the TAANZ National Travel Industry Awards announced before 600 guests at Sky City Grand on the weekend.

New look for Hotel St Moritz

Monday, 25 September 2017 22:15

Queenstown’s Hotel St Moritz has unveiled new-look rooms and suites, along with upgrades to public areas to coincide with the start of the resort’s summer season.

The Queenstown property is a member of the global MGallery by Sofitel collection. The upgrades include new furniture in the lobby, Lombardi restaurant and boutique conference and incentive spaces The Library and The Den. New and enhanced cabling ensures high-speed internet, and new smart TVs have been installed.

Being boutique at Convene South

Monday, 18 September 2017 23:38

Unique Stays & Experiences had its first real push into the corporate meetings market at Convene South and managing director Louise Frend says she was heartened by the response.

New look Hilton Lake Taupo

Monday, 11 September 2017 22:11

Hilton Lake Taupo is undertaking a redesign of its conference and event facilities that are set to reopen in December 2017.

The refurbishment and extension to the hotel’s heritage wing will see the Victorian design of the original building, built in 1889, sit alongside state-of-the-art technology and contemporary furnishings to create a world-class event hub.

‘The development work will reinforce Hilton’s position as the clear choice for conferences, meetings, weddings, social functions and corporate events in the Central North Island region,’ says Adrian Teh, general manager, Hilton Auckland and Hilton Lake Taupo.

Pullman for Rotorua

Thursday, 17 August 2017 02:55

The announcement earlier this year of the Pullman coming to Rotorua is great news for the city, and reflects its transformation into a leading business events destination. Destination Rotorua’s business events manager Craig Murray says that while it is staying true to its roots, the city is adapting to fit with the changing world around it. ‘Rotorua is changing.

New hotels bringing in the $$

Monday, 07 August 2017 22:59

The value of consents for hotels, motels, and other short-term accommodation shot up to $490 million in the June 2017 year, according to new figures from Statistics NZ.New hotels in Auckland and Canterbury drove the 216% increase from the June 2016 year. The figures reveal the Auckland value for short-term accommodation buildings was boosted by consents for two substantial new hotels – Park Hyatt Auckland and SkyCity’s New Zealand International Convention Centre.

Three’s not a crowd for South American event

Friday, 04 August 2017 01:36

Three of New Zealand’s key wholesalers have joined forces to promote travel to South America. Adventure World, Viva Expeditions and World Journeys say the time has come to get more agents onboard with the huge potential they all believe exists to grow sales. ‘South America is one of the fastest growing destinations for NZ travellers and agents need to get upskilled to get their share’, the committee says.  

Hat trick for Ramada

Monday, 10 July 2017 03:49

Wyndham Hotel Group has announced its third Ramada Suites for Auckland – Ramada Suites Victoria Street West, Auckland – which will be the company’s 12th property in New Zealand.

Construction has begun and is slated to be completed late in 2018. With a mix of hotel and residential accommodation, the property will feature studios, executive suites and one-bedroom apartments, all with kitchen facilities and either harbour or city views featuring the Sky Tower.

Crowne Plaza returns to Christchurch

Monday, 03 July 2017 03:27

Crowne Plaza has made its return to Christchurch, promising to be the largest upscale hotel in the CBD with 204 modern rooms, a new café, bar and restaurant and four modern event spaces.

The return of the brand to the city is a significant milestone for the current owners of the former office building, InterContinental Hotels Group, and Christchurch and Canterbury Tourism.

Building co-owner Shane Le Compte of local investment and development company MC Christchurch Holdings says the former Crowne Plaza Christchurch had a loyal following amongst Cantabrians.

Dannevirke hotel and event space on the market

Tuesday, 27 June 2017 02:33

The Mangatera Hotel in the Manawatu township of Dannevirke is on the market.

The hotel offers conference, function and event facilities, a 60-seat restaurant and nine accommodation rooms.

It employs two full-time staff, with an additional pool of 12 part-time personnel working in all disciplines of the business during peak function and event periods.

The Mangatera Hotel land, buildings and business are being marketed for sale by Bayleys Napier. According to Bayleys’ Napier commercial salesperson Rodger Howie, the hotel’s buildings encompass a total floor area of approximately 1,033 square metres and is situated on some 4,433 square metres of freehold land. It

Mantra Sydney coming soon

Tuesday, 27 June 2017 02:29

Sydney Airport's newest hotel, the Mantra Hotel is set to welcome its first guests from July 19.

The hotel will feature 136 studio rooms, a restaurant and bar, and an integrated lobby and reception space.

The nine-level new-build hotel will feature a 24/7 atmosphere and service, express check-out, and internet kiosk.

Refurb for Holiday Inn AKL

Tuesday, 27 June 2017 02:18

Holiday Inn Auckland Airport will undergo a full refurbishment of all public spaces, starting next month.

The three-million-dollar redevelopment will transform the hotel’s public spaces, including the restaurant and bar, function rooms, hotel lobby, reception and swimming pool.

Building on the heritage, community and cultural significance of the hotel's location, creative design agency Designworks is tasked with drawing inspiration from New Zealand and Pacific to create a ‘welcoming heart’ for the hotel.

ibis Styles Hobart underway

Monday, 05 June 2017 23:51

A $50 million new-build ibis Styles Hobart is set to open in late July, after an agreement was reached between AccorHotels and Singapore developer Fragrance Group. It will be the first of three hotels opened by the group in Hobart.

Currently in final stages of construction, it will be the Tasmanian city’s largest hotel.

With 296-rooms spanning 10 floors, the hotel will be the largest in the Tasmanian capital city and bring much needed design-led affordable quality accommodation to Hobart. Ibis Styles Hobart will boast a rooftop indoor heated lap pool, two saunas, a gymnasium and free wifi throughout. A number of rooms will have views over the River Derwent.

Pullman coming to Rotorua

Monday, 22 May 2017 23:01


AccorHotels has announced a new 5-star Pullman hotel will open in Rotorua in late 2018/early 2019. It will be the first internationally branded 5-star hotel to open in the city.

Pullman Rotorua is currently being developed as a conversion of an existing nine-storey building once used as a government building in the central business district on Arawa Street.

The 130-room hotel will feature an executive lounge, business lounge, chill-out lounge, restaurant and bar, gymnasium, car parking as well as five meeting rooms catering for conference and events.