Leading hoteliers from Auckland and Queenstown have taken out the top titles in the 2019 New Zealand Hotel Industry Awards, while a Christchurch hotel has been recognised for its environmental efforts.
Mark West is the newest member of Les Clefs d’Or and received his golden lapel keys in a special ceremony in June. Mark has been part of The George Concierge team for 15 years and with colleague, Bryan Wilkinson who has been an active Les Clefs d’Or member for 13 years originally receiving his keys in London, makes history as the only hotel in the South Island of New Zealand to have two active members.
Outstanding hotel personnel from Arrowtown to Auckland have been named as finalists in the 2019 New Zealand Hotel Industry Awards.
Rydges Wellington Airport Hotel was officially opened by Wellington mayor, Justin Lester, last night. More than 100 Wellington industry and community representatives attended to celebrate the first hotel in New Zealand to be fully connected and integrated with an airport terminal.
Asia Pacific’s newest world-class convention centre is now 50% complete and on track for opening in October 2020.With only 16 months until opening the doors for Te Pae Christchurch’s first event, venue operator, AEG Ogden is thrilled with the interest levels from international convention decision makers.
Crowne Plaza Auckland has introduced a paperless check-in and check-out system as a sustainable movement to reduce the hotel's footprint.
The 352-room hotel has launched the new technology which will change the traditional check-in and check-out process, allowing all information relating to guests' reservations to be displayed on a mounted iPad at the hotel front desk.
Guests check reservation details and sign on the tablet using a stylus, then receive billing statements and receipts electronically via their preferred e-mail address, a move which Crowne Plaza Auckland Operations Manager, Kahlia O’Shea says is a “no brainer.”
'We’re on a journey, and this is a great way for us to continue to operate efficiently whilst reducing our environmental impact. The new system significantly reduces our paper usage, and we're expecting to save approximately 500,000 sheets of A4 paper annually.'
The hotel is the first IHG property in Australasia and Japan to pioneer the technology, which is set to save the equivalent of two tones worth of paper per year.
'Guest experience is our number one priority; the new system ticks that box as well as being green. The goal is that this will provide a seamless and more efficient process for our guests' said Ms. O’Shea.
Crowne Plaza Auckland General Manager, Tim Pollock is proud that the hotel is one of the pioneers of the technology in New Zealand. 'With the amount on focus sustainable tourism practices, I feel many hotels will be adopting a paperless system in the near future' said Mr. Pollock.
The investment into the technology comes off the back of IHG's’ global initiative, aiming to reduce carbon per occupied room by 6-7% by 2020. The move to paperless aligns with previous green initiatives the hotel has adopted.
In 2018, Crowne Plaza Auckland, along with all IHG hotels in New Zealand removed the use of plastic straws. The ‘Greener Stay’ programme was also adopted earlier in the year, where guests can choose to opt-out of housekeeping in exchange for bonus IHG Rewards Club points.
The hotel is currently trialing multi-use bathroom amenities in selected rooms to reduce single-use plastic wastage.
Construction is well underway at one of Dunedin’s most beloved heritage buildings, as the Wains Hotel prepares to become the southern city’s first 5-star boutique hotel by the end of 2019.
The multi-million dollar refurbishment of the 157 year old hotel, owned by CP Group and operated by our management company CPG Hotels, will see the precious design elements of the building carefully preserved including solid stone and intricate carvings. The hotel will remain open during the redevelopment and measures are being put in place to ensure disruption to guests is minimised.
The reopening of the Christchurch Town Hall in February significantly bolstered the city’s capability to host large-scale business events.
Close to CBD and within walking distance to the University of Otago and the Forsyth Barr, The hotel offers 76 rooms, restaurant, bar and two versatile conference facilities - the McGavin Room and the historic Oast House, once a former malting kiln developed as a venue for conference, meetings and events.
A multi-million dollar makeover of the Hamilton Airport Hotel will deliver a destination restaurant plus 4-star conference and accommodation facilities for the region.
From December 2018 Baypark, the largest community, sporting and events venue in the Bay of Plenty, will be officially known as Trustpower Baypark.
Baypark provides a wide range of activities such as community sports, concerts and cultural events, exhibitions and shows as well as international level sporting fixtures. It has also been home to speedway in the Bay of Plenty for many years.
The venue includes the Trustpower Arena and Trustpower Stadium, both of which are used extensively throughout the year.
The new Trustpower branding of the venue will be installed over the next few weeks.
Ellerslie Event Centre (EEC) has produced another record-breaking end of year financial result, achieving revenue of over $11 million for the first time in its history.
A new pod hotel capable of accommodating more than 466 visitors per night is set to open in Auckland’s CBD.
Boutique propertyThe George, the only hotel in Christchurch with a one to one staff to guest ratio, has once again been named New Zealand's Leading Boutique Hotel at the 2018 World Travel Awards, held in Hong Kong on 3 September 2018.
Wellington’s James Cook Hotel Grand Chancellor has confirmed a $10 million plus refurbishment of the hotel’s Lambton Wing, inclusive of 200 rooms and suites, plus the Executive Club Lounge.
Scenic Hotel Group has embarked on the first of a three-phase roll out of what is described as a digital transformation which will see a ‘quantum leap' in the way in which the group leverages technology, works with trade partners, and increases its share of online business.
Mercure Auckland Queen Street, a 96-room hotel spanning eight storeys, is set to open in 2019. It will feature a restaurant, conference room and fitness centre and is being created within an existing commercial building retrofitted as a hotel at 500 Queen Street.
Operating far from the main centres has been no barrier for several winners in the 2018 New Zealand Hotel Industry Awards, announced last Thursday evening at a gala dinner in Auckland.
High-performing staff members from the previously un-nominated Franz Josef region won three of the 12 awards. The Hotel Industry Awards celebrate and recognise the individuals and hotels delivering outstanding visitor experiences, and set a benchmark of excellence for others to aspire to.
The awards were part of the New Zealand Hotel Industry Conference, co-hosted by Tourism Industry Aotearoa and Horwath HTL Ltd.
A new award, Regional Hotel Employee of the Year, was presented for the first time to recognise the best operational employee working in a hotel not located in Auckland, Wellington, Christchurch or Queenstown.
Sally Attfield, hotel sector manager at TIA, says the new award is 'an opportunity for regional staff to shine'.
It was awarded to Rohan Thakur, front office manager of Te Waonui Forest Retreat in Franz Josef.
'It’s often difficult to work in a remote region, but Rohan is surviving and thriving in that environment. He is knowledgeable about the product, customer- focused, flexible, and calm under pressure. He’s a great leader and is always looking for ways to develop and motivate his team,' says Attfield.
Te Waonui Forest Retreat’s Richard Bungeroth picked up the award for Hotel Industry General Manager of the Year, while Mick Yuan from Scenic Hotel Franz Josef Glacier was named Hotel Industry Food and Beverage Employee of the Year.
'It’s extremely pleasing to see that hotels in remote regions are meeting the challenges of providing excellent customer service and can foot it with main centre properties that benefit from much easier access to staff and resources,' Horwath HTL Ltd director Stephen Hamilton says.
The hotel sector’s most prestigious prize, the Hotel Industry Achievement Award, also went to a hotelier who built her career in the regions. The Hotel Industry Achievement Award was presented for the fifth time this year to recognise and celebrate the outstanding contribution of an individual to the New Zealand hotel and tourism industry.
It was won by Kathy Guy, group general manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō, and a director of scenic flight operator Mountain Air.
'Starting out as a waitress, a job that fitted around her young family, Kathy worked her way up to management level. In addition to overseeing the restoration of the iconic Chateau Tongariro Hotel, she has been active in both the regional and national tourism industry, representing her region on a number of boards and setting up the Ruapehu Marketing Group,' says Attfield.
Hamilton says the New Zealand Hotel Industry Awards attracted a record number of entries this year, giving the judges a difficult task.
'The calibre of the finalists and winners shows our hotel sector is in good heart and is providing people with excellent career opportunities across a range of disciplines.'
The hotel industry is a vital part of New Zealand’s $36 billion tourism industry, supporting employment for thousands of people and injecting millions of dollars into our country. They also give back to their local communities in many ways.
The judging process selected candidates who demonstrated a number of common factors, such as receiving recognition from hotel guests beyond the norm, demonstrating a remarkable commitment to their employer, having undergone training to further their career, and personal attributes such as personality, problem solving, and anticipating guests’ needs.
The winners of the New Zealand Hotel Industry Awards are:
Hotel Industry Achievement Award
- Kathy Guy, Group General Manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō
Hotel Industry General Manager of the Year, sponsored by AHS Hospitality
- Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier
Hotel Industry Senior Hotel Executive of the Year, sponsored by NZ Sotheby’s International Realty
- Les Morgan, Director of Hotels, Sudima Hotels & Resorts
Hotel Industry Outstanding Young Hotel Executive of the Year
- Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland
Hotel Industry Administration Employee of the Year
- Eugenia Marquez, Marketing Executive, Cordis Hotel, Auckland
Hotel Industry Concierge of the Year
- Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington
Hotel Industry Environmental Initiative of the Year, sponsored by SKAL
- Sudima Auckland Airport
Hotel Industry Food and Beverage Employee of the Year, sponsored by ServiceIQ
- Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Josef Glacier
Hotel Industry Front Office Services Employee of the Year, sponsored by the New Zealand School of Tourism
- Neil Hemraj, Front Office Manager, CityLife Hotel Auckland
Hotel Industry Housekeeper Employee of the Year, sponsored by Vendella
- Annalise Stewart, Executive Housekeeper, InterContinental Hotel Wellington
Hotel Industry Regional Hotel Employee of the Year
- Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier
Hotel Industry Revenue Manager of the Year, sponsored by ARMA
- Roma Patel, National Reservations & and Yield Manager, Sudima Hotels & Resorts
Hotel Industry Sales, Marketing & Distribution Employee of the Year, sponsored by Fastrack Group
- Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts
Queenstown Park Boutique Hotel is expanding its accommodation by adding three new rooms, which will all feature views of The Remarkables mountain range.
They will be styled in a similar fashion to the existing premier Remarkables rooms, but will feature individual gas fireplaces, an open balcony and views over Queenstown Recreational Ground to The Remarkables.
Invercargill’s Ascot Park Hotel will undergo a $2.1 million renovation following investment by the Invercargill Licensing Trust.
The Trust has approved extensive upgrades to 53 of the hotel’s 116 rooms, with 13 completed to date and another four currently in the construction phase.
IHG’s Crowne Plaza has installed Tesla destination chargers at all of its properties throughout Australia.
Tesla owners can now travel throughout NSW, VIC, ACT, WA, QLD and even in New Zealand knowing that multiple Crowne Plaza properties have the chargers. Each hotel has installed two destination chargers, with most locations delivering between 40km and 80km of range per hour.
Shangri-La Hotel, The Marina Cairns will transformation 184 guest rooms, as part of a $13 million transformation.
The design and décor of the guest rooms focus on modern simplicity with nautical accents, moving away from the traditional and embracing comfort, practicality and the local environment.