A multi-million dollar makeover of the Hamilton Airport Hotel will deliver a destination restaurant plus 4-star conference and accommodation facilities for the region.
From December 2018 Baypark, the largest community, sporting and events venue in the Bay of Plenty, will be officially known as Trustpower Baypark.
Baypark provides a wide range of activities such as community sports, concerts and cultural events, exhibitions and shows as well as international level sporting fixtures. It has also been home to speedway in the Bay of Plenty for many years.
The venue includes the Trustpower Arena and Trustpower Stadium, both of which are used extensively throughout the year.
The new Trustpower branding of the venue will be installed over the next few weeks.
Ellerslie Event Centre (EEC) has produced another record-breaking end of year financial result, achieving revenue of over $11 million for the first time in its history.
A new pod hotel capable of accommodating more than 466 visitors per night is set to open in Auckland’s CBD.
Boutique propertyThe George, the only hotel in Christchurch with a one to one staff to guest ratio, has once again been named New Zealand's Leading Boutique Hotel at the 2018 World Travel Awards, held in Hong Kong on 3 September 2018.
Wellington’s James Cook Hotel Grand Chancellor has confirmed a $10 million plus refurbishment of the hotel’s Lambton Wing, inclusive of 200 rooms and suites, plus the Executive Club Lounge.
Scenic Hotel Group has embarked on the first of a three-phase roll out of what is described as a digital transformation which will see a ‘quantum leap' in the way in which the group leverages technology, works with trade partners, and increases its share of online business.
Mercure Auckland Queen Street, a 96-room hotel spanning eight storeys, is set to open in 2019. It will feature a restaurant, conference room and fitness centre and is being created within an existing commercial building retrofitted as a hotel at 500 Queen Street.
Operating far from the main centres has been no barrier for several winners in the 2018 New Zealand Hotel Industry Awards, announced last Thursday evening at a gala dinner in Auckland.
High-performing staff members from the previously un-nominated Franz Josef region won three of the 12 awards. The Hotel Industry Awards celebrate and recognise the individuals and hotels delivering outstanding visitor experiences, and set a benchmark of excellence for others to aspire to.
The awards were part of the New Zealand Hotel Industry Conference, co-hosted by Tourism Industry Aotearoa and Horwath HTL Ltd.
A new award, Regional Hotel Employee of the Year, was presented for the first time to recognise the best operational employee working in a hotel not located in Auckland, Wellington, Christchurch or Queenstown.
Sally Attfield, hotel sector manager at TIA, says the new award is 'an opportunity for regional staff to shine'.
It was awarded to Rohan Thakur, front office manager of Te Waonui Forest Retreat in Franz Josef.
'It’s often difficult to work in a remote region, but Rohan is surviving and thriving in that environment. He is knowledgeable about the product, customer- focused, flexible, and calm under pressure. He’s a great leader and is always looking for ways to develop and motivate his team,' says Attfield.
Te Waonui Forest Retreat’s Richard Bungeroth picked up the award for Hotel Industry General Manager of the Year, while Mick Yuan from Scenic Hotel Franz Josef Glacier was named Hotel Industry Food and Beverage Employee of the Year.
'It’s extremely pleasing to see that hotels in remote regions are meeting the challenges of providing excellent customer service and can foot it with main centre properties that benefit from much easier access to staff and resources,' Horwath HTL Ltd director Stephen Hamilton says.
The hotel sector’s most prestigious prize, the Hotel Industry Achievement Award, also went to a hotelier who built her career in the regions. The Hotel Industry Achievement Award was presented for the fifth time this year to recognise and celebrate the outstanding contribution of an individual to the New Zealand hotel and tourism industry.
It was won by Kathy Guy, group general manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō, and a director of scenic flight operator Mountain Air.
'Starting out as a waitress, a job that fitted around her young family, Kathy worked her way up to management level. In addition to overseeing the restoration of the iconic Chateau Tongariro Hotel, she has been active in both the regional and national tourism industry, representing her region on a number of boards and setting up the Ruapehu Marketing Group,' says Attfield.
Hamilton says the New Zealand Hotel Industry Awards attracted a record number of entries this year, giving the judges a difficult task.
'The calibre of the finalists and winners shows our hotel sector is in good heart and is providing people with excellent career opportunities across a range of disciplines.'
The hotel industry is a vital part of New Zealand’s $36 billion tourism industry, supporting employment for thousands of people and injecting millions of dollars into our country. They also give back to their local communities in many ways.
The judging process selected candidates who demonstrated a number of common factors, such as receiving recognition from hotel guests beyond the norm, demonstrating a remarkable commitment to their employer, having undergone training to further their career, and personal attributes such as personality, problem solving, and anticipating guests’ needs.
The winners of the New Zealand Hotel Industry Awards are:
Hotel Industry Achievement Award
- Kathy Guy, Group General Manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō
Hotel Industry General Manager of the Year, sponsored by AHS Hospitality
- Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier
Hotel Industry Senior Hotel Executive of the Year, sponsored by NZ Sotheby’s International Realty
- Les Morgan, Director of Hotels, Sudima Hotels & Resorts
Hotel Industry Outstanding Young Hotel Executive of the Year
- Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland
Hotel Industry Administration Employee of the Year
- Eugenia Marquez, Marketing Executive, Cordis Hotel, Auckland
Hotel Industry Concierge of the Year
- Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington
Hotel Industry Environmental Initiative of the Year, sponsored by SKAL
- Sudima Auckland Airport
Hotel Industry Food and Beverage Employee of the Year, sponsored by ServiceIQ
- Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Josef Glacier
Hotel Industry Front Office Services Employee of the Year, sponsored by the New Zealand School of Tourism
- Neil Hemraj, Front Office Manager, CityLife Hotel Auckland
Hotel Industry Housekeeper Employee of the Year, sponsored by Vendella
- Annalise Stewart, Executive Housekeeper, InterContinental Hotel Wellington
Hotel Industry Regional Hotel Employee of the Year
- Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier
Hotel Industry Revenue Manager of the Year, sponsored by ARMA
- Roma Patel, National Reservations & and Yield Manager, Sudima Hotels & Resorts
Hotel Industry Sales, Marketing & Distribution Employee of the Year, sponsored by Fastrack Group
- Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts
Queenstown Park Boutique Hotel is expanding its accommodation by adding three new rooms, which will all feature views of The Remarkables mountain range.
They will be styled in a similar fashion to the existing premier Remarkables rooms, but will feature individual gas fireplaces, an open balcony and views over Queenstown Recreational Ground to The Remarkables.
Invercargill’s Ascot Park Hotel will undergo a $2.1 million renovation following investment by the Invercargill Licensing Trust.
The Trust has approved extensive upgrades to 53 of the hotel’s 116 rooms, with 13 completed to date and another four currently in the construction phase.
IHG’s Crowne Plaza has installed Tesla destination chargers at all of its properties throughout Australia.
Tesla owners can now travel throughout NSW, VIC, ACT, WA, QLD and even in New Zealand knowing that multiple Crowne Plaza properties have the chargers. Each hotel has installed two destination chargers, with most locations delivering between 40km and 80km of range per hour.
Shangri-La Hotel, The Marina Cairns will transformation 184 guest rooms, as part of a $13 million transformation.
The design and décor of the guest rooms focus on modern simplicity with nautical accents, moving away from the traditional and embracing comfort, practicality and the local environment.
Construction at Novotel Melbourne South Wharf is ploughing on, with the 300+-room hotel set to be a big asset to the adjacent Melbourne Convention and Exhibition Centre.
The South Wharf hotel will be the fourth Novotel for Melbourne, and the build is one of the biggest infrastructure projects in the city.
Cordis, Auckland has officially completed its multi-million dollar refurbishment, following its rebranding from The Langham Hotel in November last year.
The refurbishment included 411 rooms and suites, a new Lobby Lounge and Club Floor.
Pullman Brisbane King George Square Hotel has re-appointed Staging Connections as the sole in-house event services provider, ahead of planned upgrades.
The hotel is the city’s largest conference venue with 12 flexible meeting rooms, including the Presidential Ballroom, Grand Windsor Ballroom, and King George Room, and cater up to 750 guests.
The design team behind the new Crowne Plaza Christchurch has won silver in the Best Design Awards.
Designworks was a finalist in the hotly-contested Hospitality Spatial Design category in the competition run by The Designers Institute of New Zealand.
Rydges Hotels and Resorts New Zealand has been voted number one in New Zealand at the National Travel Industry Awards.
The hotel chain won ‘Best Hotel Group’ category at the TAANZ National Travel Industry Awards announced before 600 guests at Sky City Grand on the weekend.
Queenstown’s Hotel St Moritz has unveiled new-look rooms and suites, along with upgrades to public areas to coincide with the start of the resort’s summer season.
The Queenstown property is a member of the global MGallery by Sofitel collection. The upgrades include new furniture in the lobby, Lombardi restaurant and boutique conference and incentive spaces The Library and The Den. New and enhanced cabling ensures high-speed internet, and new smart TVs have been installed.
Hilton Lake Taupo is undertaking a redesign of its conference and event facilities that are set to reopen in December 2017.
The refurbishment and extension to the hotel’s heritage wing will see the Victorian design of the original building, built in 1889, sit alongside state-of-the-art technology and contemporary furnishings to create a world-class event hub.
‘The development work will reinforce Hilton’s position as the clear choice for conferences, meetings, weddings, social functions and corporate events in the Central North Island region,’ says Adrian Teh, general manager, Hilton Auckland and Hilton Lake Taupo.
The announcement earlier this year of the Pullman coming to Rotorua is great news for the city, and reflects its transformation into a leading business events destination. Destination Rotorua’s business events manager Craig Murray says that while it is staying true to its roots, the city is adapting to fit with the changing world around it. ‘Rotorua is changing.