Hotel News

Accor scoops four hotel awards

Wednesday, 26 June 2019 07:55

From left, Edward Judd, Sarah Keenan accepting on behalf of Nicolette van Lieshout, Paul Columbus and Jeremy Healy

Top hoteliers recognised in 2019 NZ Hotel Industry Awards

Sunday, 23 June 2019 21:23

Leading hoteliers from Auckland and Queenstown have taken out the top titles in the 2019 New Zealand Hotel Industry Awards, while a Christchurch hotel has been recognised for its environmental efforts. 

New scholarship launched for hotel students

Thursday, 20 June 2019 02:30

A new scholarship for students studying towards a career in hotel management has been launched at the 2019 New Zealand Hotel Industry Conference today.

Gold keys at the George

Wednesday, 12 June 2019 03:12

Mark West is the newest member of Les Clefs d’Or and received his golden lapel keys in a special ceremony in June.  Mark has been part of The George Concierge team for 15 years and with colleague, Bryan Wilkinson who has been an active Les Clefs d’Or member for 13 years originally receiving his keys in London, makes history as the only hotel in the South Island of New Zealand to have two active members.

Finalists announced for 2019 NZ Hotel Industry Awards

Wednesday, 05 June 2019 00:16

Outstanding hotel personnel from Arrowtown to Auckland have been named as finalists in the 2019 New Zealand Hotel Industry Awards. 

Rydges Wellington Airport Opens

Wednesday, 29 May 2019 19:53

Rydges Wellington Airport Hotel was officially opened by Wellington mayor, Justin Lester, last night. More than 100 Wellington industry and community representatives attended to celebrate the first hotel in New Zealand to be fully connected and integrated with an airport terminal.

Half Way For Te Pae Christchurch

Wednesday, 22 May 2019 02:17

Asia Pacific’s newest world-class convention centre is now 50% complete and on track for opening in October 2020.With only 16 months until opening the doors for Te Pae Christchurch’s first event, venue operator, AEG Ogden is thrilled with the interest levels from international convention decision makers.

Crowne Plaza Auckland launches paperless check-in and check-out system

Sunday, 19 May 2019 21:01

Crowne Plaza Auckland has introduced a paperless check-in and check-out system as a sustainable movement to reduce the hotel's footprint.  

The 352-room hotel has launched the new technology which will change the traditional check-in and check-out process, allowing all information relating to guests' reservations to be displayed on a mounted iPad at the hotel front desk.

Guests check reservation details and sign on the tablet using a stylus, then receive billing statements and receipts electronically via their preferred e-mail address, a move which Crowne Plaza Auckland Operations Manager, Kahlia O’Shea says is a “no brainer.” 

'We’re on a journey, and this is a great way for us to continue to operate efficiently whilst reducing our environmental impact. The new system significantly reduces our paper usage, and we're expecting to save approximately 500,000 sheets of A4 paper annually.'

The hotel is the first IHG property in Australasia and Japan to pioneer the technology, which is set to save the equivalent of two tones worth of paper per year. 

'Guest experience is our number one priority; the new system ticks that box as well as being green. The goal is that this will provide a seamless and more efficient process for our guests' said Ms. O’Shea. 

Crowne Plaza Auckland General Manager, Tim Pollock is proud that the hotel is one of the pioneers of the technology in New Zealand. 'With the amount on focus sustainable tourism practices, I feel many hotels will be adopting a paperless system in the near future' said Mr. Pollock. 

The investment into the technology comes off the back of IHG's’ global initiative, aiming to reduce carbon per occupied room by 6-7% by 2020.[1] The move to paperless aligns with previous green initiatives the hotel has adopted.

In 2018, Crowne Plaza Auckland, along with all IHG hotels in New Zealand removed the use of plastic straws. The ‘Greener Stay’ programme was also adopted earlier in the year, where guests can choose to opt-out of housekeeping in exchange for bonus IHG Rewards Club points. 

The hotel is currently trialing multi-use bathroom amenities in selected rooms to reduce single-use plastic wastage. 



Transformation underway at Dunedin's first 5-star hotel

Sunday, 12 May 2019 02:15

Construction is well underway at one of Dunedin’s most beloved heritage buildings, as the Wains Hotel prepares to become the southern city’s first 5-star boutique hotel by the end of 2019. 

The multi-million dollar refurbishment of the 157 year old hotel, owned by CP Group and operated by our management company CPG Hotels, will see the precious design elements of the building carefully preserved including solid stone and  intricate carvings. The hotel will remain open during the redevelopment and measures are being put in place to ensure disruption to guests is minimised. 

Christchurch Town Hall’s first business event a huge success

Monday, 06 May 2019 05:44

The reopening of the Christchurch Town Hall in February significantly bolstered the city’s capability to host large-scale business events.

Heritage Dunedin Leisure Lodge Launches

Wednesday, 01 May 2019 02:39
Heritage Hotels welcomes Dunedin Leisure Lodge into its group.

Close to CBD and within walking distance to the University of Otago and the Forsyth Barr, The hotel offers 76 rooms, restaurant, bar and two versatile conference facilities - the McGavin Room and the historic Oast House, once a former malting kiln developed as a venue for conference, meetings and events.  

Brook Serene delivers on Tiaki Promise

Monday, 04 March 2019 18:10

Tiaki in te reo Māori means to care for people and place. The Tiaki Promise is a commitment to care for New Zealand, for now and for future generations.

Heritage Collection Waitakere Estate opens South Wing

Monday, 25 February 2019 04:12
The new South Wing of the Heritage Collection Waitakere Estate officially opened last Friday, with a select gathering of industry and stake holders attending the unveiling officiated by the Honourable Paula Bennett.

Jet Park named for Hamilton Airport hotel

Monday, 18 February 2019 20:41

A multi-million dollar makeover of the Hamilton Airport Hotel will deliver a destination restaurant plus 4-star conference and accommodation facilities for the region.

Rydges Wellington Airport officially open

Wednesday, 13 February 2019 18:58

The first hotel in New Zealand fully connected and integrated with an airport terminal has opened at Wellington Airport.

New cultural centre for Christchurch

Monday, 11 February 2019 21:50

A new $3.5 million riverside cultural centre development has been announced for Christchurch.

NZICC artwork installation commences

Monday, 11 February 2019 21:38

Construction of the New Zealand International Convention Centre (NZICC) has reached another milestone, with the installation of the first of the glass art work covering the exterior top of the building.

Waitakere Estate completes major development

Monday, 21 January 2019 20:18

Family-owned Waitakere Estate’s new on-site development has come to fruition, boosting its room offering by almost 40 percent to 28 rooms.

WCEC given green light

Monday, 17 December 2018 19:04

Wellington City Council has given the green light for the new Wellington Conference and Exhibition Centre (WCEC).

Sudima Lake Rotorua goes carboNZero

Monday, 10 December 2018 21:48

Sudima Hotels has added Rotorua to its growing list of carboNZero certified properties.

Trustpower new Baypark named partner

Wednesday, 05 December 2018 21:24

From December 2018 Baypark, the largest community, sporting and events venue in the Bay of Plenty, will be officially known as Trustpower Baypark. 

Baypark provides a wide range of activities such as community sports, concerts and cultural events, exhibitions and shows as well as international level sporting fixtures.  It has also been home to speedway in the Bay of Plenty for many years.

The venue includes the Trustpower Arena and Trustpower Stadium, both of which are used extensively throughout the year.

The new Trustpower branding of the venue will be installed over the next few weeks. 

SO you think you know luxury

Wednesday, 28 November 2018 21:32

Redefining Auckland’s perception of luxury is a challenge being embraced with open arms by newly opened SO/ Auckland.

Te Pae construction completes first year

Monday, 05 November 2018 20:03

One year on from the first concrete being poured for Te Pae, Christchurch’s new convention and exhibition centre is taking shape. 

Heritage AKL first vegan accredited NZ

Monday, 05 November 2018 19:48

Heritage Auckland’s Hectors restaurant has been announced the very first New Zealand restaurant to achieve Vegan Certification by a new scheme created by the New Zealand Vegetarian Society.

Naumi acquires two WLG hotels

Monday, 05 November 2018 19:32

Naumi Hotels, the Singapore-based private hotel owner and operator has purchased two new hotels to continue its design-led expansion throughout New Zealand.

Diversification helps drive Ellerslie Event Centre

Wednesday, 31 October 2018 02:54

Ellerslie Event Centre (EEC) has produced another record-breaking end of year financial result, achieving revenue of over $11 million for the first time in its history.

North Shore centre now Eventfinda Stadium

Sunday, 14 October 2018 19:40

North Shore Events Centre has partnered with Eventfinda, with the local ticketing technology firm securing venue naming rights as well as exclusive ticketing rights.

Events return to CHC Town Hall

Monday, 08 October 2018 06:13

Almost eight years since the 2011 February earthquake forced its closure, and three years since restoration work began, Vbase is gearing up for a busy year when the Christchurch Town Hall reopens for business in March 2019.

Grand Windsor wins award

Tuesday, 02 October 2018 20:46
Auckland-central's Hotel Grand Windsor has been recognised by the Hospitality New Zealand Awards last week as the Best Redeveloped Accommodation.

Aotea Centre closes for comprehensive refurbishments

Thursday, 27 September 2018 03:08

Regional Facilities Auckland (RFA) has announced Aotea Centre will be closed to the public from October to March for major interior refurbishment.

SO Auckland partners with WORLD

Thursday, 27 September 2018 02:55

International hotel brand SO/ has announced it will open its first hotel in Auckland with renowned Kiwi fashion innovators WORLD as the signature design partner.

New Jucy Snooze targets corporates

Thursday, 20 September 2018 06:44

A new pod hotel capable of accommodating more than 466 visitors per night is set to open in Auckland’s CBD.

Double win for InterContinental

Wednesday, 05 September 2018 21:15

InterContinental Hotels Group (IHG) Auckland properties, Crowne Plaza Auckland and Holiday Inn Auckland Airport were among the notable winners at the World Travel Awards held in Hong Kong on Monday night.

Naumi's new menu

Wednesday, 05 September 2018 20:56

Naumi Auckland Airport Hotel has launched three new menus at onsite restaurant Paksa.

Marsden Associates expands profile

Wednesday, 05 September 2018 20:49

With increasing demand putting the supply of hotel rooms under pressure, the team at Marsden Associates is focused on opening and operating quality accommodation to service the needs of both business and leisure customers.

The George wins top award

Wednesday, 05 September 2018 20:39

Boutique propertyThe George, the only hotel in Christchurch with a one to one staff to guest ratio, has once again been named New Zealand's Leading Boutique Hotel at the 2018 World Travel Awards, held in Hong Kong on 3 September 2018. 

Mission to save the Kiwi

Tuesday, 21 August 2018 02:33

Scenic Hotel Group's five star eco-luxe Te Waonui Forest Retreat is on a mission to educate guests and raise much needed funds to save the Rowi Kiwi.

James Cook WLG to upgrade

Friday, 17 August 2018 02:52

Wellington’s James Cook Hotel Grand Chancellor has confirmed a $10 million plus refurbishment of the hotel’s Lambton Wing, inclusive of 200 rooms and suites, plus the Executive Club Lounge.

New InterContinental for Auckland

Thursday, 16 August 2018 03:02

InterContinental Hotels Group (IHG) has announced Auckland will welcome a flagship InterContinental hotel in 2022.

Edgewater finalist for second year

Tuesday, 14 August 2018 00:42

For the second year running Edgewater has been announced as a finalist in the National Awards for Excellence organised by the Hospitality Association of New Zealand.

Scenic takes on digital

Wednesday, 01 August 2018 01:15

Scenic Hotel Group has embarked on the first of a three-phase roll out of what is described as a digital transformation which will see a ‘quantum leap' in the way in which the group leverages technology, works with trade partners, and increases its share of online business.

New Mercure for Auckland

Thursday, 26 July 2018 00:19

Mercure Auckland Queen Street, a 96-room hotel spanning eight storeys, is set to open in 2019. It will feature a restaurant, conference room and fitness centre and is being created within an existing commercial building retrofitted as a hotel at 500 Queen Street. 

Castaways Resort AKL acquisition

Monday, 23 July 2018 20:48

Castaways Resort in Auckland has been sold to Marsden Resorts, an Auckland-based accommodation owner and service provider.

Plenty of Varia-tea

Monday, 23 July 2018 20:29

High tea with a nod to the past and a twist of the future is open to the public at Hotel Grand Windsor in downtown Auckland from today.

New build Hotel Indigo for AKL

Monday, 23 July 2018 19:38

New Zealand’s first Hotel Indigo is set to open in Auckland in 2021.

Scenic Hotels is helping hands

Friday, 20 July 2018 01:28

Scenic Hotel Group is continuing its environmental focus with the announcement of a partnership with not-for-profit organisation Soap Aid.


Sudima announces new hotel

Friday, 20 July 2018 01:05

Sudima Hotels has announced it will build a new $65 million hotel in Auckland CBD.

Distinctive dining in Dunedin

Friday, 20 July 2018 00:31

The original vaults of Dunedin's former Chief Post Office (1937-1994), now the Distinction Dunedin Hotel, have been converted into private dining rooms.

Hotel Awards highlight regions

Monday, 09 July 2018 21:40

Operating far from the main centres has been no barrier for several winners in the 2018 New Zealand Hotel Industry Awards, announced last Thursday evening at a gala dinner in Auckland.

High-performing staff members from the previously un-nominated Franz Josef region won three of the 12 awards. The Hotel Industry Awards celebrate and recognise the individuals and hotels delivering outstanding visitor experiences, and set a benchmark of excellence for others to aspire to.

The awards were part of the New Zealand Hotel Industry Conference, co-hosted by Tourism Industry Aotearoa and Horwath HTL Ltd.

A new award, Regional Hotel Employee of the Year, was presented for the first time to recognise the best operational employee working in a hotel not located in Auckland, Wellington, Christchurch or Queenstown.

Sally Attfield, hotel sector manager at TIA, says the new award is 'an opportunity for regional staff to shine'.

It was awarded to Rohan Thakur, front office manager of Te Waonui Forest Retreat in Franz Josef.

'It’s often difficult to work in a remote region, but Rohan is surviving and thriving in that environment. He is knowledgeable about the product, customer- focused, flexible, and calm under pressure. He’s a great leader and is always looking for ways to develop and motivate his team,' says Attfield.

Te Waonui Forest Retreat’s Richard Bungeroth picked up the award for Hotel Industry General Manager of the Year, while Mick Yuan from Scenic Hotel Franz Josef Glacier was named Hotel Industry Food and Beverage Employee of the Year.

'It’s extremely pleasing to see that hotels in remote regions are meeting the challenges of providing excellent customer service and can foot it with main centre properties that benefit from much easier access to staff and resources,' Horwath HTL Ltd director Stephen Hamilton says.

The hotel sector’s most prestigious prize, the Hotel Industry Achievement Award, also went to a hotelier who built her career in the regions. The Hotel Industry Achievement Award was presented for the fifth time this year to recognise and celebrate the outstanding contribution of an individual to the New Zealand hotel and tourism industry.

It was won by Kathy Guy, group general manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō, and a director of scenic flight operator Mountain Air.

'Starting out as a waitress, a job that fitted around her young family, Kathy worked her way up to management level. In addition to overseeing the restoration of the iconic Chateau Tongariro Hotel, she has been active in both the regional and national tourism industry, representing her region on a number of boards and setting up the Ruapehu Marketing Group,' says Attfield.

Hamilton says the New Zealand Hotel Industry Awards attracted a record number of entries this year, giving the judges a difficult task.

'The calibre of the finalists and winners shows our hotel sector is in good heart and is providing people with excellent career opportunities across a range of disciplines.'

The hotel industry is a vital part of New Zealand’s $36 billion tourism industry, supporting employment for thousands of people and injecting millions of dollars into our country. They also give back to their local communities in many ways.

The judging process selected candidates who demonstrated a number of common factors, such as receiving recognition from hotel guests beyond the norm, demonstrating a remarkable commitment to their employer, having undergone training to further their career, and personal attributes such as personality, problem solving, and anticipating guests’ needs.


The winners of the New Zealand Hotel Industry Awards are:

Hotel Industry Achievement Award

  • Kathy Guy, Group General Manager of the Chateau Tongariro Hotel and the Wairakei Resort Taupō

Hotel Industry General Manager of the Year, sponsored by AHS Hospitality

  • Richard Bungeroth, General Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Senior Hotel Executive of the Year, sponsored by NZ Sotheby’s International Realty

  • Les Morgan, Director of Hotels, Sudima Hotels & Resorts

Hotel Industry Outstanding Young Hotel Executive of the Year

  • Danielle Davies, Business Development Manager – International, SKYCITY Hotel and SKYCITY Grand Hotel, Auckland

Hotel Industry Administration Employee of the Year

  • Eugenia Marquez, Marketing Executive, Cordis Hotel, Auckland

Hotel Industry Concierge of the Year

  • Ingmar Becker, Chief Concierge, Bolton Hotel, Wellington

Hotel Industry Environmental Initiative of the Year, sponsored by SKAL

  • Sudima Auckland Airport

Hotel Industry Food and Beverage Employee of the Year, sponsored by ServiceIQ

  • Mick Yuan, Restaurant and Bar Manager, Scenic Hotel Franz Josef Glacier

Hotel Industry Front Office Services Employee of the Year, sponsored by the New Zealand School of Tourism

  • Neil Hemraj, Front Office Manager, CityLife Hotel Auckland

Hotel Industry Housekeeper Employee of the Year, sponsored by Vendella

  • Annalise Stewart, Executive Housekeeper, InterContinental Hotel Wellington

Hotel Industry Regional Hotel Employee of the Year

  • Rohan Thakur, Front Office Manager, Te Waonui Forest Retreat, Franz Josef Glacier

Hotel Industry Revenue Manager of the Year, sponsored by ARMA

  • Roma Patel, National Reservations & and Yield Manager, Sudima Hotels & Resorts

Hotel Industry Sales, Marketing & Distribution Employee of the Year, sponsored by Fastrack Group

  • Leigh Higgins, Director of Sales – Corporate and MICE, Sudima Hotels & Resorts

Queenstown Park Boutique Hotel expansion

Wednesday, 18 April 2018 21:55

Queenstown Park Boutique Hotel is expanding its accommodation by adding three new rooms, which will all feature views of The Remarkables mountain range.

They will be styled in a similar fashion to the existing premier Remarkables rooms, but will feature individual gas fireplaces, an open balcony and views over Queenstown Recreational Ground to The Remarkables.

Trust invests $2.1m into Ascot revamp

Thursday, 05 April 2018 00:09

Invercargill’s Ascot Park Hotel will undergo a $2.1 million renovation following investment by the Invercargill Licensing Trust.

The Trust has approved extensive upgrades to 53 of the hotel’s 116 rooms, with 13 completed to date and another four currently in the construction phase.

Crowne Plaza goes electric

Monday, 12 March 2018 21:51

IHG’s Crowne Plaza has installed Tesla destination chargers at all of its properties throughout Australia.

Tesla owners can now travel throughout NSW, VIC, ACT, WA, QLD and even in New Zealand knowing that multiple Crowne Plaza properties have the chargers. Each hotel has installed two destination chargers, with most locations delivering between 40km and 80km of range per hour.

The Star's new exec lounge

Monday, 12 March 2018 03:48

The Star Sydney has launched the latest addition to its accommodation and business facilities – The Executive Lounge. Located on Level 5 of the newly refurbished Astral Tower, there is a lounge, boardroom and bar.

Shangri La goes ooh la la

Monday, 26 February 2018 20:05

Shangri-La Hotel, The Marina Cairns will transformation 184 guest rooms, as part of a $13 million transformation.

The design and décor of the guest rooms focus on modern simplicity with nautical accents, moving away from the traditional and embracing comfort, practicality and the local environment.